Frequently Asked Questions!

Please allow 1-3 business days for your order to process. This timeframe does not include the time when the order ships. Depending on your location that can take an additional 2-3 business days.

100% RAW hair is unprocessed hair collected from one donor. It has not undergone ANY chemical treatments or steam processing. It isn't mixed with any synthetic hair fibers unlike Brazilian or Virgin Hair from China. RAW hair is the highest quality hair on the market as it is real and natural.

WE NO LONGER ACCEPT RETURNS/PROVIDE REFUNDS/EXCHANGES

All sales are FINAL! Due to safety and sanitation reasons, there will be no exchanges and no refunds. Please be aware of the items that you are purchasing. We will do our best efforts to remind you of your order details.

CANCELLING/CHANGING YOUR ORDER

Each order is processed at the time your order is placed. Therefore, we cannot accept any order cancellations or changes once an order has been made.

In the event your package is lost or stolen, you (The Customer), are responsible for contacting the courier to file a claim. Bold Beau Hair Collection is not responsible for any lost/stolen packages once it's in the possession of the shipping courier. You must direct all communication to the shipping courier for further assistance.

We HIGHLY Suggest adding insurance to your package during checkout.

Pre-Installation: We highly recommend that you shampoo & condition your extensions before installing. This brings out the best pattern & also helps with any smashing or tangling the hair has developed while packaged.

Weekly/Bi Weekly Care: We recommend washing & conditioning your extensions at least every 2 weeks depending on how much product is used on your extensions. This eliminates product buildup which can lead to tangling & shedding. We recommend using a moisturizing shampoo & conditioner that is sulfate-free.

Nightime Care: Please make sure you are twisting or wrapping your hair extensions up at night using a silk/satin scarf or bonnet. This helps with tangling & shedding. Make sure you thoroughly brush or comb out any tangles before wrapping your hair up at night. Always brush starting from the ends & work your way up to the roots.

Please note that the hair in this bundle reacts & is visibly comparable to natural hair and requires maintenance & upkeep. You must care for 100% Raw Hair properly as you would do your own! Washing and conditioning weekly or Semi-weekly! You can use a light oil or mousse to tame the frizz.

Do not be alarmed if you receive a bundle that seems untamed, has poof, or frizz. It’s 100% Raw hair so it’ll need to be shampooed & conditioned before installing.

 

We strongly suggest that you have a licensed stylist perform any chemical services to your hair extensions. PLEASE BE AWARE that coloring, dyes, bleach, or any chemical services will alter the integrity of your hair extensions so please be aware before performing any hair-altering services. All hair reacts differently to certain products & regimens. Reactions include but are not limited to extreme dryness, breakage, shedding, matting, and tangling.

We recommend shampooing/conditioning your extensions every 2-3 weeks, depending on how much product you are using on them. The more products you use, the more product buildup will be on your hair extensions. We don't recommend using an excessive amount of product in your hair extensions because this weighs the hair down and cause premature tangling and shedding. Please view the Product Recommendations on the Product Pages.

• Tresemme’ Moisture Rich Shampoo
• Tresemme’ Keratin Smooth Conditioner
• OGX Quenching Coconut Curls Styling Milk
• Kenra Platinum Silkening Gloss
• Garner Fructis Sleek & Shine Anti-Frizz Serum
• Paddle or Denman Brush
• Silk Scarf